The Knowledge Retention metric is one of several non-deterministic Metric Types Galtea uses to evaluate your LLM-based chatbot’s ability to retain and consistently apply factual information shared earlier in a conversation. It analyzes the entire conversational history to determine whether the model recalls and reuses relevant facts when generating new responses. This is particularly useful for long, multi-turn dialogues where context accumulation and memory play a crucial role in the user experience.

​
Evaluation Parameters

To compute the knowledge_retention metric, the following parameters are required in every turn of the conversation:
  • input: The user message in the conversation.
  • actual_output: The LLM-generated response to the user message.
This metric will evaluate the whole conversation, including all turns, to simulate a memory-check process across multiple turns.

​
How Is It Calculated?

The knowledge_retention score is based on a two-step LLM-driven process:
  1. Knowledge Extraction: An LLM is used to extract key facts, assertions, and informational snippets from the previous conversational_turns.
  2. Retention Evaluation: For each subsequent LLM response, the system assesses whether the model has retained the relevant knowledge or has exhibited information attrition (e.g., contradictions, omissions, or inconsistencies).
The final score is calculated as: Knowledge Retention=Number of turns without information attritionTotal number of evaluated turns\text{Knowledge Retention} = \frac{\text{Number of turns without information attrition}}{\text{Total number of evaluated turns}} This yields a score between 0 (no retention) and 1 (perfect retention), where higher values indicate stronger memory consistency over the course of the conversation.
This metric was incorporated to the Galtea platform from the open source library deepeval, for more information you can also visit their documentation.